Dependable brands : dependable people

It's happened to all of us – you've probably experienced it yourself – a supplier that promises the earth and fails to deliver. You end up embarrassed in front of your customers and with costly downtime for your people or equipment. You spend hours on the telephone trying to resolve the issue. It's your time being wasted, your money being lost and your customer relationships being damaged. All you wanted was a dependable partner – is that really too much to ask?

At Becktech we pride ourselves on our dependability. Our long-serving team has over 125 years of collective experience with us – from technical through admin to logistics. That's more than most companies our size that you'll come across: more accumulated knowledge and expertise with our products; more understanding of your problems – and more experience of finding solutions for them.

We carefully select the products we supply too, dealing only with manufacturers who have built up their own strong brands – not cheap copies that will let you down when you can least afford it. We depend on their brands, so that you can depend on ours.

Does it work? The fact that 98% of our business is repeat tells us that our customers trust us – the finest compliment they could pay our business philosophy of "dependable brands : dependable people." So, if your search is for a dependable business partner, you can call it off. With Becktech you've found it...

Becktech. DEPEND ON IT!

Just one example...

We can tell you that we're dependable, but actions speak louder than words. So here's a story about something we did recently to illustrate why we think we're the dependable supplier you always wanted.

One of our customers placed an order with us for delivery the following day - nothing special about that of course. Later the same day the customer called and made a specific request that part of the shipment arrive early, for which they expected to pay an additional delivery charge. We made no extra charge as the entire shipment was scheduled to be onsite by the customer's required time.

The following day, en route to the customer, the delivery vehicle developed a fault (if only everything in life were dependable!) and it soon became apparent that the urgent part of the delivery would not arrive in time. We realised that this might affect the customer's manufacturing schedule, and we recognised that they were depending on us. Within just a few minutes Dean from our workshop was on his way (a two hundred mile round trip), in the managing director's car, with more of the urgent item in the boot. The customer, of course, was delighted – production continued uninterrupted. (The rest of the shipment arrived later that day too).

Net cost to customer? Not a penny more. Net gain to Becktech? The satisfaction of delivering against our promise.